Leading MTSP Combines Cybersecurity Experts with State-of-the-Art Technology
CHANDLER, AZ – Imagine Technology Group, a leading managed technology services provider (MTSP), is safeguarding SMBs (small to mid-sized businesses) from cyberattacks through its innovative managed detection and response (MDR) solution. As cybercrime has become more prevalent, many business owners have poured thousands into a variety of software programs, cloud services, and cybersecurity applications designed to protect their operations. However, since most of these services only generate numerous alerts that organizations must sift through and respond to—often without sufficient IT personnel to manage the volume—a significant number of these notifications go under-investigated and unresolved. Imagine Technology Group’s MDR solution deploys a team of IT experts available 24/7/365 to monitor, detect, prioritize, and counter cyberattacks in the most effective way possible.
While some companies may have basic IT solutions like a robust firewall, multi-factor authentication (MFA) requirements, and even an in-house IT employee watching over their network, cybercriminals are increasing their success rates by ramping up the volume of attacks on underprepared and under-resourced small businesses. Even if a company has some foundational protections in place, many cybersecurity solutions only deliver alerts, notifications, and analytics that highlight problem areas. Therefore, if hackers can overwhelm an organization, they can exploit weak, distracted defenses. The key is to incorporate the necessary human element to help organizations prioritize, investigate, and address the root causes of potential security threats as quickly as possible.
Mark Lasinis, CIO/VP of Technology at Imagine Technology Group, stated, “In many ways, cybersecurity is akin to playing chess. If you want to win every time, you should harness all the power of AI-based technologies, but also pair that with an IT expert who can think strategically about any breaches coming into your organization. This is what separates the ‘easy targets’ from your business. When cybercriminals have to expend an inordinate amount of effort to target your organization, the time investment becomes far less attractive to them. They’re looking for ‘low-hanging fruit,’ and when you have experts on your side, this deters them.”
Lasinis also commented on MDR’s advantages compared to other cybersecurity solutions, saying, “Social media is a great example of the ‘alert fatigue’ that comes when you have a technology that provides an onslaught of notifications, alone. Ok, I got all of these notifications, but now what do I do with all of them? While it’s absolutely vital that organizations have access to this base-level of alerts that can inform their network security strategy, many of our customers simply require a quicker, more comprehensive, human-driven response to thwart cyberattacks. In other words, they can’t afford to just be notified; they need those issues to be immediately and fully resolved by a team of experts who understand their IT network better than they do. That’s what you’re getting with our MDR program,” confirmed Lasinis.
He later added, “Automatic notifications are only as useful as your company’s response. If your cyber-defense strategy omits a human who can get inside the mind of the cybercriminal perpetrating the attack on your network, your response may be lackluster or incomplete. Since our clients simply cannot afford to be breached, we proactively monitor their endpoints, receive the same exact alerts they do, and we respond on their behalf, in their best interest, without placing the onus on the business owner to react promptly, especially when they have so many other higher priorities on their mind.”
MDR is gaining traction because it meets the deeper goal behind all cybersecurity solutions available today: removing the burden of expertise from the business. MDR leverages deep expertise aligned with your organization’s cybersecurity needs and vulnerabilities, providing dedicated security analysts who will investigate threats down to their source and eliminate them. In many ways, it is the most comprehensive cybersecurity solution on the market, reflecting any business’s highest aspiration regarding IT: to have an expert solve problems without distracting the business from its core goal of growth and success.
ABOUT IMAGINE TECHNOLOGY GROUP
Imagine Technology Group (ITG), an Arizona-owned and operated company, offers customers a single point of contact for all their office technology needs. ITG provides a wide range of document management solutions, workflow enhancements, multifunction devices, VoIP phone systems, digital signage, managed network services, and IT solutions. With our manufacturers’ national programs, we can provide service and support anywhere in the world. Our goal is to be our customer’s “ONE SOURCE” for any office technology solution they might need. Through exceptional customer service provided by well-trained employees, ITG manages your technology so you don’t have to. To learn more about our products, services, and support, please contact ITG at 602-454-0720 or submit an inquiry at itgarizona.com/contact-us.
