WE WORRY ABOUT TECHNOLOGY SO YOU DON’T HAVE TO
Desktop/Server Management: Unlimited, quick and friendly technical assistance for your computer users and network administrator from our location. If an issue can’t be resolved over the phone or remotely, an ITG engineer can be on-site to resolve the problem as quickly as possible.
Support Desk: Unlimited help from support desk technical experts who can resolve everyday computer-related issues. We provide support for any question that relates to your organization’s networks, PCs and Microsoft applications (i.e. login authentication, connectivity issues and application support).
Network Management: We monitor the devices within your network environment to immediately detect and resolve any potential network problems. We provide availability, event log, backup and drive-space monitoring; monthly status reporting; anti-virus software management; and security, file sharing and user administration.
Client Business Review (CBR): Information about your network, desktops, servers, storage backup and disaster recovery systems. We monitor your IT environment to help you efficiently track and manage your network systems and devices.
We know that every area of your business can be hectic and prone to stress. But there’s a special kind of pressure involved with IT, simply because the stakes are higher. When a server goes down in the middle of a busy workday, it means instant losses in productivity and, ultimately, sales. That can be extremely costly. There’s also the constant pressure to stay one step ahead of new technology and industry best practices. And, of course, there are your end users. Someone needs to make sure they understand your technology and are using it effectively…and be on hand to troubleshoot their issues.
It’s no wonder so many IT professionals come to us needing some help.
LET US HANDLE THE DAY-TO-DAY MAINTENANCE AND SUPPORT.
ITG’s Managed IT Services can provide your time-stressed IT staff with sanity-saving relief. We offer high-end expertise to help you proactively manage your IT infrastructure, while being a friendly voice at the end of the line for a troubled end user. We help you manage the day-to-day maintenance and support responsibilities so you can run your business more effectively.
CAN YOUR COMPANY BENEFIT FROM MANAGED IT SERVICES? LET’S SCHEDULE AN ASSESSMENT AND FIND OUT. NO WORRIES. IT’S COVERED.
Most providers only perform monitoring and break-fix work as the basis for the Managed IT plan. So when specific projects emerge, additional fees are incurred. Some even add labor costs for site visits or work in general. ITG is different. On-site visits are covered in addition to previously identified projects. Our plan also includes dedicated on-site time each week to ensure we have a regular presence in your environment.
A FRIENDLY VOICE FOR BABY BOOMERS TO GEN YS.
We understand how demographics and generational differences affect the way users interact with their technology. A baby boomer may want an entirely different experience than a Generation Y user. So we customize our support to each user’s specific needs. And we use performance metrics to track how well we’re doing and make sure we’re hitting the mark with our user base.