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Tag: 2023

Imagine Technology Group Accelerates the Adoption of Microsoft Azure Among Local Businesses

Leading MTSP Helps Organizations Benefit by Moving Their Network Into the Cloud CHANDLER, AZ – Imagine Technology Group, a leading managed technology services provider (MTSP), announced that the company has accelerated the adoption of Microsoft Azure cloud services among local small and medium-sized businesses (SMBs). Imagine Technology Group has been driving this shift due to several key benefits, including transitioning technology from a capital expense to an operational expense, supporting flexible remote/hybrid work environments, enabling multi-location operations, ensuring access to the latest applications, and enhancing cybersecurity. Azure’s capability to improve organizational utility, flexibility, and scalability has become a game-changer for businesses. Microsoft Azure helps eliminate outdated IT hardware in SMBs. Traditionally, companies invested in on-premise servers, but this method of storing data and running networks has become obsolete with the rise of cloud technology. On-premise servers age rapidly, creating significant security risks. Without regular updates, they slow down, while technology continues to advance. By moving to Azure, businesses avoid large capital expenditures on outdated technology and benefit from a pay-as-you-go utilization model, making technology an operational expense. “For many smaller companies, the notion of moving operations into the cloud seems daunting due to perceived complexity,” stated Mark Lasinis, CIO/VP of Technology at Imagine Technology Group. “However, making this move positions a company for a bright future. Azure simplifies cloud computing and allows businesses to achieve new levels of efficiency. Our role is to guide companies through the transition and show how Azure can greatly improve performance.” Azure also enhances workforce convenience, particularly in multi-location or remote work environments. Remote teams are more productive with cloud-based platforms, which are essential for maximizing results. As remote work continues to grow, especially among younger generations, a cloud infrastructure will be crucial for organizational success. Another major advantage of Azure is its ability to unify business intelligence, operations infrastructure, enterprise resource planning (ERP), and data management into a single, scalable platform. An ERP integrated with Azure helps businesses adapt more quickly and make informed, data-driven decisions. Azure is also leading the market in cybersecurity. It provides frequent security updates and unique updates to the software’s architecture, making breaches much more difficult as the system continuously adapts to emerging threats. “With Azure, businesses gain the agility and tools needed to enter new markets, grow through acquisitions, and quickly launch new products,” added Lasinis. “After working closely with organizations to build, manage, and deploy applications on local, national, and even global scales, we’ve found that Azure is paving the way for the future, and Imagine Technology Group is at the forefront of guiding our customers to take advantage of it.” ABOUT IMAGINE TECHNOLOGY GROUP Imagine Technology Group (ITG), an Arizona-owned and operated company, offers customers a single point of contact for all their office technology needs. ITG provides a wide variety of document management solutions, workflow improvements, multifunction devices, VoIP phone systems, digital signage, managed network services, and IT solutions. With our manufacturers’ national programs, we can provide service and support anywhere in the world. Our goal is to be our customer’s “ONE SOURCE” for any office technology solution they might need. Through top-notch customer service, provided by well-trained employees, ITG manages your technology so you don’t have to. To learn more about our products, services, and support, please contact ITG at 602-454-0720 or visit itgarizona.com.

New Artificial Intelligence Protect Companies From the Latest AI Phishing Attacks

Leading Managed Technology Services Provider Helps to Secure Organizations CHANDLER, AZ – Imagine Technology Group, a leading Managed Technology Services Provider (MTSP), announced that the company is protecting small to medium-sized businesses (SMBs) from the latest styles of cyberattacks. While phishing has long been a method used by cybercriminals, new developments in AI have made it easier for them to disguise their phishing attempts, complicating the protection efforts of businesses relying on conventional means. Although most organizations offer cybersecurity training to employees or use “post-delivery” email filtration tools, human error remains the leading cause of breaches. Imagine Technology Group is leveraging AI inbox filtration software to help business owners eliminate phishing attacks from ever reaching employee inboxes, completely mitigating this risk. Cybercriminals are growing more sophisticated in their attack methods, and business owners must understand which tools are necessary to protect their organizations. While traditional cybersecurity training modules are common, their effectiveness diminishes over time; retention can drop significantly within just a few months. According to the 2021 Verizon Data Breach Investigations Report (DBIR), “85% of breaches involve the human element.” It’s evident that an average employee is not as capable of detecting phishing attempts as an AI email filtration system. With human error accounting for 85% of phishing attacks, companies must learn to leverage AI to compete with cybercriminals’ technology. Mark Lasinis, CIO/VP of Technology at Imagine Technology Group, stated, “You don’t bring a knife to a gunfight. Nor should you try to fight AI hackers without AI tools on your side.” Phishing has existed for decades; however, content-generating AI, such as ChatGPT, has made it increasingly difficult for the average user to identify phishing emails. In the past, fraudulent emails often contained awkward phrasing or spelling errors that were easily detectable. Now, cybercriminals can use AI to proofread and refine their messages, making them appear credible and professional. This evolution poses a significant challenge for employees attempting to discern fraudulent emails from legitimate ones. To combat AI-driven phishing, Imagine Technology Group employs AI-based detection methodologies that can automatically assess whether an email comes from a credible source. More importantly, this system removes fraudulent emails “pre-delivery” rather than “post-delivery,” which is the standard for most commonly used phishing prevention systems. By eliminating the human element from the equation, organizations can significantly improve their cybersecurity posture. This is especially critical because with “post-delivery” filtration software, there is still a small window during which an employee could unknowingly expose the company network to vulnerabilities before the software removes the email. Imagine Technology Group’s software also performs dual functions by continuously monitoring the company network for any improper data storage. For instance, if “Bob from Shipping” stores company files on a personal Dropbox or Google Drive account, that data needs to be secured at the same level as other data storage centers. The software can immediately detect if employees are storing company data on unsecured servers and notify network administrators, allowing them to address potential issues before unnecessary breaches occur. “AI is both a blessing and a curse for business owners,” added Mr. Lasinis. “Our job is to sift through all the emerging technologies and deliver simple IT solutions to businesses that need to scale safely, efficiently, and securely.” ABOUT IMAGINE TECHNOLOGY GROUP Imagine Technology Group (ITG), an Arizona-owned and operated company, offers customers a single point of contact for all their office technology needs. ITG provides a wide variety of document management solutions, workflow improvements, multifunction devices, VoIP phone systems, digital signage, managed network services, and IT solutions. With our manufacturers’ national programs, we can provide service and support anywhere in the world. Our goal is to be our customer’s “ONE SOURCE” for any office technology solution they might need. Through top-notch customer service, provided by well-trained employees, ITG manages your technology so you do not have to. To learn more about our products, services, and support, please contact ITG at 602-454-0720 or visit itgarizona.com.

Imagine Technology Group Leverages Unique Strategic Partnership With Zultys

Leading Managed Technology Services Provider (MTSP) Leverages Unified Communications & Integrated Contact Center to Strengthen Customer Relationships CHANDLER, AZ – Imagine Technology Group, a leading Managed Technology Service Provider (MTSP), announced that their strategic partnership with Zultys is helping them serve small to mid-sized businesses (SMBs) and leverage the latest emerging technology in unified communications. Zultys, a pioneer in unified communications and Integrated Contact Center (ICC) technology, is helping SMBs increase their customer engagement by equipping them with the most advanced and well-supported unified communications system on the market. Through this collaboration, Imagine Technology Group ensures that SMBs have the technological tools they need to streamline operations, enhance real-time collaboration, efficiently manage high call volumes, drive brand loyalty, and improve the overall customer service experience. One of the biggest frustrations facing today’s teams in the modern workplace is the challenge of collaborating efficiently. With organizations comprised of a mix of hybrid workers, remote employees, in-office teams, cross-department projects, busy executives, and everyone using their own preferred devices, real-time collaboration can often be elusive. However, one of the simplest yet most effective ways to handle this problem is to unify all workplace communications on the same platform, ensuring that everyone is always “on the same page.” Imagine Technology Group has established this impactful partnership with Zultys because of their unique technology that empowers work teams to collaborate seamlessly, recreating the “in-office” pace of communication without lag time. Zultys’ mobile and desktop apps enable users to make audio calls, video calls, video conferences, send instant messages, indicate their availability via “presence,” record calls for training purposes, utilize softphones, and harness other advanced call center features from their preferred devices. Through this partnership, Imagine Technology Group can elevate the communications infrastructure of any small to mid-sized business they work with, allowing them to present an image comparable to a Fortune 100 enterprise. Since its inception, Imagine Technology Group has focused on finding cutting-edge communications tools that eliminate “friction points” preventing rapid collaboration among business owners, employees, and their customers. “We’re thrilled to be partnered with Zultys because of their strong reputation,” stated Mark Lasinis, CIO/VP of Technology at Imagine Technology Group. “Our job is to constantly find the best emerging technologies available and establish partnerships that can give our customers a lasting competitive advantage. Business technology is an incredibly fast-moving industry, with many startups coming and going; however, Zultys has withstood the test of time because they understand what it takes to thrive in this space. One core value we share is allowing the needs of our customers to drive innovation instead of adding unnecessary bells and whistles. Every feature on the Zultys system exists because a business owner asked for it, and they provided a solution to help them collaborate efficiently. The synergy in company culture between our organizations, along with their eagerness to overdeliver to our customers, is what made them stand out as a partner to us. We’re excited to have such a robust UC system to empower our customers,” added Lasinis. In today’s world, customers need to be able to instantly connect with brands they love, which means the underlying communications technology must facilitate seamless transitions. “Far too many modern businesses have advanced communications capabilities in some areas (such as robust call center features like call recording, silent monitoring, and ‘find-me-follow-me’ call rerouting); however, those features often don’t carry over when employees need to collaborate in real time,” added Lasinis. “When we deploy Zultys, we can make everything seamless so team members remain flawlessly connected whether transitioning from mobile phones to video conferences to instant messages, without losing key features just because they switched interfaces.” Over the years, Imagine Technology Group has achieved customer loyalty by earning client trust. This comes from continuously finding ways to facilitate the best deals possible with partners for their clients. Imagine Technology Group has built strong customer relationships not only by identifying “best in class” solutions but also by being very selective and establishing partnerships with extremely efficient companies. A small yet telling example is how Zultys has managed to minimize its taxes and cost recovery fees to the lowest rates in the industry, allowing Imagine Technology Group more room to reduce final costs for end users. Organizations choose Imagine Technology Group because they consistently deliver a superior customer experience. By combining the innovative resources of a large enterprise with a “high-touch” partner like Imagine Technology Group, something special happens. Often, business owners have specialized needs from their unified communications systems and require a high level of technical expertise to ascertain whether the underlying technology can deliver important features, such as instant collaboration via secure links that allow for screensharing, audio, and video calls with people outside their organization. “Most enterprise manufacturers provide dealers with training and support portals, but it’s rare to find a partner willing to join a sales call with you. It’s extremely powerful when you no longer need to say, ‘Let me check on that and get back to you,’ but instead have a highly skilled expert right next to you, delivering granular clarity to the client so they have all the information needed to make immediate decisions. That level of time investment distinguishes good partners from great ones and is what we look for in our partnerships,” stated Lasinis. While Imagine Technology Group occasionally shares anecdotes about Zultys’ exceptional dealer support, this is backed by their 100% onshore (not outsourced) customer support team with an average hold time of only 17 seconds, which can make all the difference during customer installations. Lasinis concluded, “These types of partnerships matter greatly because they help our customers solve problems, which is our core mission at the end of the day. Our obligation is to find the best partners, ensuring our clients remain intimately connected with their customers. There are tiny margins of error in today’s marketplace, and with such a highly skilled and, more importantly, dedicated team of experts ‘on-call,’ we can deliver the premier customer experience.” ABOUT IMAGINE TECHNOLOGY

Imagine Technology Group Launches New Managed Data Backup Services

Leading MTSP Provides Businesses with the Latest in Data Backup Technology CHANDLER, AZ – Imagine Technology Group, a leading Managed Technology Service Provider (MTSP), is excited to announce the launch of its new managed data backup services with flexible solutions that prioritize cloud-based storage while also offering the option for on-site replication, catering to the varying needs of small to mid-sized businesses (SMBs). This managed data backup solution is optimized for peak performance, reliability, and efficiency, which are key to ensuring optimal backup and recovery. As the value of sensitive client data continues to increase, organizations are finding new ways to secure their clients’ information reliably. While many businesses operate with on-site backup appliances, a hybrid approach combining cloud and on-site storage can help mitigate risks associated with obsolescence and inefficiency. Imagine Technology Group’s cloud-first approach eliminates the need for on-site backup devices altogether, allowing SMBs to back up their data while receiving patches, maintenance, and upgrades. Mark Lasinis, CIO/VP of Technology at Imagine Technology Group, stated, “Organizations can optimize their backup investments by leveraging managed data backup services, which ensure data security and immediate recoverability while offering the flexibility of cloud-first and on-site replication options.” By utilizing Imagine Technology Group’s data backup services, customers can efficiently manage server, workstation, and Microsoft 365® backups and recoveries for multiple locations or clients from a single web-based dashboard. Performing cloud-first data backups translates to significant cost and time savings while ensuring that customers’ data remains accessible and protected. One of the biggest drawbacks of data backup is inefficient management. For instance, if the customer’s managed services provider or IT department performs a data backup during work hours, it could strain network resources or disrupt bandwidth for other employees. The best data backup systems utilize deduplication and incremental backup capabilities to move up to 60 times less data than conventional image backup products, enabling organizations to back up their data more frequently without causing network issues. This solution minimizes bandwidth usage, making daily backups small, lightweight, and cost-effective. Lasinis added, “Every single IT system that an organization implements needs to take cybersecurity into consideration. Cybercriminals have unprecedented access to artificial intelligence-based cybercrime software, and it’s vital that any data backup solution takes security seriously.” For businesses wanting to create an additional layer of security, it’s important that files are encrypted using 256-bit encryption to secure files both in transit and at rest, ensuring data privacy. This is exactly how Imagine Technology Group’s new managed data backup solution is configured, giving management the ability to restrict certain data so that only authorized personnel can access encrypted files with their private key. Additionally, the cloud-first managed data backup solution uses ISO-certified data centers located worldwide, with region-specific certifications to maintain strict security and compliance standards. Imagine Technology Group’s managed data backup solution is a revolutionary cloud-first data protection solution that offers companies a highly efficient and secure way to safeguard their clients’ valuable data. By embracing the power of the cloud, Imagine Technology Group delivers top-notch data protection services, helping their customers stay ahead in the competitive managed services market. ABOUT IMAGINE TECHNOLOGY GROUP Imagine Technology Group (ITG), an Arizona-owned and operated company, offers customers a single point of contact for all their office technology needs. ITG provides a wide variety of document management solutions, workflow improvements, multifunction devices, VoIP phone systems, digital signage, managed network services, and IT solutions. With our manufacturers’ national programs, we can provide service and support anywhere in the world. Our goal is to be our customer’s “ONE SOURCE” for any office technology solution they might need. Through top-notch customer service provided by well-trained employees, ITG manages your technology so you do not have to. To learn more about our products, services, and support, please contact ITG at 602-454-0720 or submit an inquiry at www.itgarizona.com/contact-us.

Imagine Technology Group Launches Secure WiFi-as-a-Service to Protect Customers from Cyber Attacks

Leading Managed Technology Services Provider (MTSP) Leverages Innovative Wireless Access Points to Secure Connections to the Internet CHANDLER, AZ – Imagine Technology Group, a leading managed technology services provider (MTSP), announced today that the company has launched a Secure WiFi-as-a-Service program to protect its customers from cyber attacks through wireless access points. Over the past few years, the prevalence of cyber attacks has continued to grow, expanding every SMB’s need for cybersecurity. One of the most widely utilized methods by cybercriminals is WiFi hacking through an organization’s wireless access points. WiFi hacking has proven to be one of the most effective means of cyberattacks, and hackers are using this specific method to exploit SMBs. However, Imagine Technology Group’s Secure WiFi-as-a-Service program comprehensively stamps out this threat and equips SMBs with a means to securely connect to WiFi, so their businesses can run smoothly, securely, and safely. This program goes far beyond the typical protection that most businesses utilize. Common cybersecurity packages include firewall, data backup, antivirus, malware prevention, OS security, and patches, yet these solutions are no longer sufficient protection mechanisms. In the modern workplace, everything relies on the Internet, and a secure connection is now an absolute must for any organization. Unfortunately, the majority of all breaches happen to SMBs, and the main reason is that their IT provider is not providing sufficient protection against cyber attacks. SMBs require a secure connection to ensure that their employees, networks, and customers are protected from infiltration, data extraction, and credential theft. WiFi hacking is often overlooked as a security threat; however, as Internet speeds have dramatically increased in recent years, so have the associated risks. WiFi hacking has become prevalent because it’s very easy to hack wireless access points. Fortunately, Imagine Technology Group offers customers a Secure WiFi-as-a-Service program on a month-to-month basis with no capital expenditure. Imagine Technology Group provides its customers with state-of-the-art wireless access points designed to thwart cyber attacks. This unique technology includes a powerful wireless intrusion prevention security system, real-time business-driven and location-based analytics, and social-enabled captive portals. The Secure WiFi-as-a-Service program includes technology refresh, so the wireless access point is always up to date with the latest software and cybersecurity technology. “The reason that businesses need to secure their WiFi is that these attacks can go undetected for a very long time, which poses serious risks to any company,” stated Mark Lasinis, CIO/VP of Technology of Imagine Technology Group. “Hackers are only getting smarter, and the sooner a business can lock down every entry point into their network, the better.” ABOUT IMAGINE TECHNOLOGY GROUP Imagine Technology Group (ITG), an Arizona-owned and operated company, offers our customers a single point of contact for all their office technology needs. ITG provides a wide variety of document management solutions, workflow improvements, multifunction devices, VoIP phone systems, digital signage, managed network services, and IT solutions. With our manufacturers’ national programs, we can provide service and support anywhere in the world. Our goal is to be our customer’s “ONE SOURCE” for any office technology solution they might need. Through top-notch customer service provided by well-trained employees, ITG manages your technology so you do not have to. To learn more about our products, services, and support, please contact ITG at 602-454-0720 or submit an inquiry at itgarizona.com/contact-us.

Imagine Technology Group Launches Managed Detection and Response to Thwart Cyberattacks

Leading MTSP Combines Cybersecurity Experts with State-of-the-Art Technology CHANDLER, AZ – Imagine Technology Group, a leading managed technology services provider (MTSP), is safeguarding SMBs (small to mid-sized businesses) from cyberattacks through its innovative managed detection and response (MDR) solution. As cybercrime has become more prevalent, many business owners have poured thousands into a variety of software programs, cloud services, and cybersecurity applications designed to protect their operations. However, since most of these services only generate numerous alerts that organizations must sift through and respond to—often without sufficient IT personnel to manage the volume—a significant number of these notifications go under-investigated and unresolved. Imagine Technology Group’s MDR solution deploys a team of IT experts available 24/7/365 to monitor, detect, prioritize, and counter cyberattacks in the most effective way possible. While some companies may have basic IT solutions like a robust firewall, multi-factor authentication (MFA) requirements, and even an in-house IT employee watching over their network, cybercriminals are increasing their success rates by ramping up the volume of attacks on underprepared and under-resourced small businesses. Even if a company has some foundational protections in place, many cybersecurity solutions only deliver alerts, notifications, and analytics that highlight problem areas. Therefore, if hackers can overwhelm an organization, they can exploit weak, distracted defenses. The key is to incorporate the necessary human element to help organizations prioritize, investigate, and address the root causes of potential security threats as quickly as possible. Mark Lasinis, CIO/VP of Technology at Imagine Technology Group, stated, “In many ways, cybersecurity is akin to playing chess. If you want to win every time, you should harness all the power of AI-based technologies, but also pair that with an IT expert who can think strategically about any breaches coming into your organization. This is what separates the ‘easy targets’ from your business. When cybercriminals have to expend an inordinate amount of effort to target your organization, the time investment becomes far less attractive to them. They’re looking for ‘low-hanging fruit,’ and when you have experts on your side, this deters them.” Lasinis also commented on MDR’s advantages compared to other cybersecurity solutions, saying, “Social media is a great example of the ‘alert fatigue’ that comes when you have a technology that provides an onslaught of notifications, alone. Ok, I got all of these notifications, but now what do I do with all of them? While it’s absolutely vital that organizations have access to this base-level of alerts that can inform their network security strategy, many of our customers simply require a quicker, more comprehensive, human-driven response to thwart cyberattacks. In other words, they can’t afford to just be notified; they need those issues to be immediately and fully resolved by a team of experts who understand their IT network better than they do. That’s what you’re getting with our MDR program,” confirmed Lasinis. He later added, “Automatic notifications are only as useful as your company’s response. If your cyber-defense strategy omits a human who can get inside the mind of the cybercriminal perpetrating the attack on your network, your response may be lackluster or incomplete. Since our clients simply cannot afford to be breached, we proactively monitor their endpoints, receive the same exact alerts they do, and we respond on their behalf, in their best interest, without placing the onus on the business owner to react promptly, especially when they have so many other higher priorities on their mind.” MDR is gaining traction because it meets the deeper goal behind all cybersecurity solutions available today: removing the burden of expertise from the business. MDR leverages deep expertise aligned with your organization’s cybersecurity needs and vulnerabilities, providing dedicated security analysts who will investigate threats down to their source and eliminate them. In many ways, it is the most comprehensive cybersecurity solution on the market, reflecting any business’s highest aspiration regarding IT: to have an expert solve problems without distracting the business from its core goal of growth and success. ABOUT IMAGINE TECHNOLOGY GROUPImagine Technology Group (ITG), an Arizona-owned and operated company, offers customers a single point of contact for all their office technology needs. ITG provides a wide range of document management solutions, workflow enhancements, multifunction devices, VoIP phone systems, digital signage, managed network services, and IT solutions. With our manufacturers’ national programs, we can provide service and support anywhere in the world. Our goal is to be our customer’s “ONE SOURCE” for any office technology solution they might need. Through exceptional customer service provided by well-trained employees, ITG manages your technology so you don’t have to. To learn more about our products, services, and support, please contact ITG at 602-454-0720 or submit an inquiry at itgarizona.com/contact-us.

Imagine Technology Group Invited to Attend 22nd Annual Technology Assurance Group (TAG) Convention in Charleston, South Carolina

Leading MTSP Invited to Conference with Thought Leaders on Exceeding Customer Expectations CHANDLER, AZ – Imagine Technology Group, a leading managed technology services provider (MTSP), was invited to attend and share their expertise with top industry organizations at the 22nd Annual Technology Assurance Group (TAG) Convention in Charleston, South Carolina. The private event will take place at the Marriott Charleston on March 26-28 and will feature many of the best minds in the United States and Canada specializing in IT, cybersecurity, VoIP, video surveillance, and copier solutions. Imagine Technology Group was selected due to its reputation as a thought leader in the marketplace, its unmatched ability to deliver exceptional customer experiences, and its commitment to contributing to the technology industry. The convention’s focus is “Exceeding Customer Expectations,” and all speakers will distill how they deliver the proverbial “above and beyond” experience to their customers. In a world where most businesses provide a lackluster customer experience at best, Imagine Technology Group is attending this event to share innovative ideas. “It’s important to us to remain on the leading edge when it comes to exceeding our customers’ expectations,” stated Mark Lasinis, CIO/VP of Technology at Imagine Technology Group. “Many companies boast about delivering a fantastic customer experience; however, only a small portion actually measure their customer experience with data, and only a fraction invest the time, energy, and resources into attending events like this. Just as we consider it our duty to stay current on the latest business technology solutions and how they can enhance organizational productivity, we find it equally important to ensure we’re constantly discovering new methods to improve our customer satisfaction levels.” Speakers will discuss best practices related to enhancing company culture, fostering camaraderie, improving long-term customer relationships, and elevating customer experience to earn greater trust. Lasinis also remarked, “When we spend time rigorously researching how to improve customer experience, we always see positive results in our interactions with customers. We’re not just seeking new information for ourselves; we’re looking for innovative tactics and strategies that we can implement in our clients’ businesses as well. Every industry is unique, and while we aim to optimize our own business with world-class service, we’re also looking for new ideas that would give our clients a strategic advantage in their industry,” commented Lasinis. ABOUT IMAGINE TECHNOLOGY GROUPImagine Technology Group (ITG), an Arizona-owned and operated company, offers customers a single point of contact for all their office technology needs. ITG provides a wide variety of document management solutions, workflow improvements, multifunction devices, VoIP phone systems, digital signage, managed network services, and IT solutions. With our manufacturers’ national programs, we can provide service and support anywhere in the world. Our goal is to be our customer’s “ONE SOURCE” for any office technology solution they might need. Through top-notch customer service provided by well-trained employees, ITG manages your technology so you do not have to. To learn more about our products, services, and support, please contact ITG at 602-454-0720 or submit an inquiry at itgarizona.com/contact-us.

Toshiba Selects Imagine Technology Group, LLC as a 2023 ProMasters Elite Dealer

CHANDLER, AZ – Toshiba America Business Solutions has selected Imagine Technology Group, LLC (ITG) as a 2023 ProMasters Elite Certified Dealer. ITG has earned this prestigious distinction by surpassing Toshiba’s highest standards for customer support performance. The ProMasters Elite Certification program specifically recognizes authorized Toshiba resellers who provide exceptional service, training, and customer support. Toshiba conducts an annual recertification evaluation for each Elite dealer. “Attaining our Elite Status indicates ITG is in the top tier of Toshiba resellers operating across North and South America,” stated Kenneth Hiteman, Vice President of Service and Support at Toshiba America Business Solutions. “ITG’s significant investment of time and resources into becoming service experts of our industry-recognized e-STUDIO™ multifunction printer line enables their team to support customers at the highest possible level.” ABOUT IMAGINE TECHNOLOGY GROUPImagine Technology Group (ITG), an Arizona-owned and operated company, offers customers a single point of contact for all their office technology needs. ITG provides a wide variety of document management solutions, workflow improvements, multifunction devices, VoIP phone systems, digital signage, managed network services, and IT solutions. With our manufacturers’ national programs, we can provide service and support anywhere in the world. Our goal is to be our customer’s “ONE SOURCE” for any office technology solution they might need. Through top-notch customer service provided by well-trained employees, ITG manages your technology so you do not have to. To learn more about our products, services, and support, please contact ITG at 602-454-0720 or visit www.itgarizona.com. CHANDLER, AZ, February 3, 2023 – Toshiba America Business Solutions today selects imagine Technology Group, LLC (ITG) as a 2023 ProMasters Elite Certified Dealer. ITG earns this distinction by exceeding Toshiba’s highest level of service performance for customer support. Toshiba’s ProMasters Elite Certification program particularly recognizes authorized Toshiba resellers for providing exceptional service, training and customer support. Toshiba conducts a recertification evaluation for each Toshiba Elite dealer annually. “Attaining our Elite Status indicates ITG is in the top tier of Toshiba resellers operating across North and South America,” stated Toshiba America Business Solutions Vice President of Service and Support Kenneth Hiteman. “ITG’s significant time and resource investment into becoming service experts of our industry-recognized e-STUDIO™ multifunction printer line is enabling their team to support customers at the highest possible level,.” About IMAGINE TECHNOLOGY GROUP Imagine Technology Group (ITG), an Arizona owned and operated company offering our customers a single point of contact for all their office technology needs. ITG provides a wide variety of document management solutions, workflow improvements, Multi-function devices, VoIP phone systems, digital signage, managed network services and IT Solutions. With our manufactures’ National Programs, we can provide service and support anywhere in the world. Our goal is to be our customer’s “ONE SOURCE” for any office technology solution they might need. Through top-notch customer service, provided by well trained employees, ITG manages your technology so you do not have to. To learn more about our products, services and support please contact ITG at 602-454-0720 or visit www.itgarizona.com.

Phil Semallie

Director of Operations

  • psemallie@itgarizona.com
  • Present: Imagine Technology Group
    Director of Operations

Phil is the Director of Service with nearly three decades of experience in the service industry, having begun his career in 1995. A founding team member of Imagine Technology Group since day one in 2011, Phil has played a critical role in building and leading high-performing service operations. Known for a hands-on approach, Phil collaborates closely with his team to optimize response times, maximize equipment uptime, and service support for clients across Arizona. His leadership and dedication to excellence helped the organization achieve Sharp’s Platinum Level Service Dealer designation and Toshiba’s ProMasters Award.

 

Phil is Navajo, from the Navajo Nation, and maintains a strong connection to his roots. He is of the Rock Gap People Clan and born for the Salt Clan. Outside of work, he enjoys the drive home to the reservation to spend time with family, valuing the traditions and relationships that continue to shape who he is both personally and professionally.

Dylan Olson

Director of IT

  • dolson@itgarizona.com
  • Present: Imagine Technology Group
    Director of IT

Dylan is a seasoned IT leader serving as Director of IT in Chandler, Arizona. He brings extensive experience overseeing enterprise infrastructure, applications, and IT operations, with a focus on scalability, security, and continuous improvement. Throughout his career, Dylan has led cross-functional teams, modernized technology environments, and partnered closely with executive leadership to ensure IT strategies directly support organizational goals.

Known for his calm, results-driven approach, Dylan emphasizes operational excellence, thoughtful governance, and practical innovation. He is passionate about developing strong teams, optimizing systems for long-term growth, and delivering dependable technology that enables the business to move faster and smarter.

Outside of work, Dylan values maintaining an active and well‑rounded lifestyle. He enjoys hiking, weight training, watching movies, and attending live concerts
—interests that reflect his appreciation for both physical challenge and creative experiences.

Cathy Chambers

Director of Finance

  • (602) 454-0720
  • cchambers@itgarizona.com
  • 2015-Present: Imagine Technology Group
    Director of Finance
  • 2008-2015: Marcolin USA
    Controller
  • 1994-2008: Enterprise Holding Co
    Accounting Manager

Originally from the Midwest, Cathy is now a long-time Arizona resident. She holds a degree in Accounting and brings with her 30+ years of Finance and Accounting experience at the Management level. Cathy has a theory: “it’s always Monday and it’s always Friday” because she’s been fortunate enough to always love her job and the company she works for.

Cathy is known for her “workaholic-never-stops” dedication and is committed to getting the job done. She possesses an honest approach to solving team issues and stands by her “open-door”, “let’s talk about it” policy. Cathy is loyal and determined and has a unique stubbornness for problem-solving and seeing her team succeed.

Cathy was an integral part of multiple conversions in ERP systems, payroll, banking, 401k, and benefits at ITG and with previous employers. At Marcolin, in the middle of an acquisition and SAP conversion, a key employee resigned. Cathy was responsible for hiring and training a replacement all while keeping the conversion on tract. Through this process, Cathy kept her team focused on valuing their customers, even when they were unsure of their future with the newly merged company.

In her personal life, Cathy prefers to be outdoors enjoying activities that the Arizona climate brings. She can be found hiking, running, mountain biking, kayaking and camping. She also spends time with her family and pets, travels, and enjoys scuba diving preferably in the blue waters of the Belize or Bonaire.

Ray Trombley

Director of Operations

  • (602) 454-0720
  • rtrombley@itgarizona.com
  • 2019-Present: Imagine Technology Group
    Director of Operations
  • 2011-2019: Imagine Technology Group
    Service Operations Manager
  • 2005-2011: Infincom
    Operations Supervisor
  • 1994-2005: Copier Brothers
    Service Manager


Currently a resident of Arizona, Ray is originally from the East Coast (New Hampshire). He has been a member of the Service Team with Imagine Technology for over five years and has been in the Industry over 25 years. Starting in the Technical area, Ray grew his expertise into-and-beyond the Operations and Logistics field. He has won numerous awards for his technical abilities along with winning the President’s Club Award. Ray is an “original” ITG employee and has been instrumental to the growth of the company. As Director of Operations, Ray is responsible for the entire logistics operation and has shown continual insight into how to improve ITG’s delivery process, decrease cost of goods sold and manage the inventory levels to provide excellent customer service.

Ray is always involved in the entire aspect of the business and tries to understand and help in all areas. After a company decision to change Software, he took the lead in implementing the new database and has become the point person since implementation, winning the new title of the go to guy “ASK RAY”. He is a strong source of knowledge and always willing to take the time to assist others where needed. He is known for his strong work ethics and attention to detail. He keeps up with business life by reading ENX and other business publications.

Ray’s personal interests include basketball and he is a huge Boston Celtics fan. He is involved with his children’s Taekwondo and spends his free time being with his family. His long-term goals include visiting Ireland and spending vacation time with his family.

Pamela Berlin

Director of Aftermarket Sales

  • (602) 454-0720
  • pberlin@itgarizona.com
  • 2015-Present: Imagine Technology Group
    Director of Aftermarket Sales
  • 1999-2015: Arizona Office Technologies
    Regional Supply Mgr.
  • 1986-1999: Danka
    Customer Care Coordinator

Pamela is one of the few Arizona natives and comes with 31+ years of experience in the field of Customer Service and Aftermarket Sales. She has the unique ability to work out-of-the-box, enabling her to wear a myriad of hats when it concerns customer service. She has a strong background in Aftermarket Sales and a firm believer in Customer Satisfaction above all else. Pamela is a very organized individual and brings with her a positive attitude, along with the skillset to work and solve issues. She possesses the determination and drive that it takes to achieve complete Customer Satisfaction. Pamela is a great team player and not afraid to assist in other areas where needed.

In her current role at ITG, Pamela has been instrumental at improving the delivery process of all aftermarket activities. She has implemented special pricing programs with multiple vendors and has improved the supply reporting system for all customers. During a major takeover, Pamela’s dedication to detail, industry knowledge and foresight allowed ITG to provide superior customer service all while never missing a commitment.

Pamela is involved with volunteering her time with local Foundations such as Hospice of the Valley, Tempe Community Action, and the Human Society of Arizona, rescuing and adopting her family of dogs. Her giving heart spreads to helping others through donations, volunteering her time where needed, and organizing community Charity drives. Pamela’s free time is spent with her family, and enjoys shopping with friends and trying new food!

Wendy Hagerstrand

Director of Service / Sales Manager

  • (602) 454-0720
  • whagerstrand@itgarizona.com
  • 2000–2009: IT Systems & Arizona Office Technology
    Service Technician
  • 2009–2010: SoCal Office Technology
    Field Product Specialist
  • 2010–2011: SoCal Office Technology
    Director of Corporate Service Training
  • 2011–2015: SoCal Office Technology
    Director of Service
  • 2015–2019: SoCal Office Technology
    Vice President of Service
  • 2019–2020: Sales Manager
    Arizona Office Technology
  • 2020–2021: Director of Sales
    Arizona Office Technologies
  • 2021–Current: Imagine Technology Group
    Director of Service

Wendy was born in Denver, Colorado and moved to California at a young age where she was raised before moving to Arizona in 1992. She returned to California for 10 years where she took the opportunity to advance her career prior to returning to Arizona 3 years later. She has 22 years industry experience with 12 years of that being in leadership positions.

Throughout her experience in the technology industry Wendy started off her career as a field service technician and has advanced her career holding other roles such as a Product Specialist, Director of Service Training and Director of Service before being promoted to the Vice President of Service role to advance and drive service growth strategies for an organization generating $51M in annual revenue. Wendy is passionate about developing service vision and long-term business planning. She has a relentless drive for building and promoting long-lasting customer relationships through partnering with them to understand the needs of their organization. She returned to Arizona 3 years ago and worked as a Sales Manager before being promoted to a Sales Director. Wendy joined the team here at ITG in June of 2021 as our Director of Service. With her experience it gives her a relentless passion to support the company in all aspects.

Wendy’s business perspective is leadership by example. She believes strongly in helping her team understand the ‘Whys’ behind the business decisions. She feels this helps them to better understand why certain tasks are asked of them in their roles daily and helps to expose opportunities. With this understanding across the service organization, it helps all of us make better choices when working in all areas of the business from supporting the clients to the financial impact the team makes in their day-to-day decisions. Wendy is never one to say, “It’s not my job.” She will support the team in any way she can.

In her free time Wendy enjoys painting, traveling as much as possible, and the great outdoors doing anything from biking to hiking. Wendy has 3 children, 2 daughters-in-law, 1 son-in-law and 9 grandchildren and thoroughly enjoys spending time with them whenever she can for family gatherings.

Brian Spitler

Chief Information Officer

  • (602) 454-0720
  • bspitler@itgarizona.com

Brian brings over three decades of experience in technology and operations to his role as Chief Information Officer at Imagine Technology Group. Having spent more than 15 years in the Phoenix area, Brian has held leadership positions at some of the region’s largest companies. His focus on innovation and driving synergy between Operations and Technology has led to a proven track record of successful projects and large-scale operations.

In his current role, Brian is dedicated to leading strategic technological advancements and enhancing customer experiences. His previous career experience allows him to work closely with clients to provide valuable insights into technology-based solutions and the development of key applications and systems.

Utilizing his expertise in process improvement and vendor relations, Brian has successfully streamlined sales and operations, resulting in a significant increase in profitability. His commitment to operational excellence in technology drives continuous innovation and ensures that IT needs remain cutting edge.

Outside of work, Brian enjoys hiking, camping, golf, and holds a private pilot license. On weekends, you can find him adventuring with his wife and kids.

Jay Van Ryn

VP Major Accounts

  • (602) 454-0720
  • jvanryn@itgarizona.com
  • Imagine Technology Group, 2015-Present
    VP Major Accounts
  • Arizona Office Technology, 2007-2014
    Major Account Executive
  • CB Documents, 2001-2007
    Major Account Representative

Jay is a proud member of the Executive team at Imagine Technology Group as the VP of Major Accounts. He brings a wealth of major account leadership experience in the office technology industry throughout Arizona.

Jay has been in the industry for over 25 years and works with National Accounts throughout the US. His customers include some of the highest profile, Non-Profit and For-Profit organizations throughout Arizona and most with a tenure of 15-20 years. Jay’s latest endeavor is the opening of an ITG office in Flagstaff and growing the business to include such areas as Cottonwood and other outlying areas in Northern Arizona.

Jay has been successful in helping his customers make great inroads in improving their imaging spend by working closely with them to efficiently manage not only the output but the devices they are using in their offices. Through his direction, one of his major accounts was able to eliminate 25% of their output devices and decrease their overall spend by 15% in the first 6 months all while improving internal customer satisfaction. Jay has a unique ability to find a way to improve the customers bottom line while protecting the service level they receive from Imagine Technology Group.

Jay grew up in Minnesota and graduated from Northern Arizona University. He is married with three children. Helping Non-Profits succeed is Jay’s current and future goal. He currently sponsors events for Hospice of the Valley, Tempe Community Action Agency, NAH Foundation, The Phoenix Zoo and Fans Across America. Jay enjoys fishing in Canada, and vacations with his family.

Christy Gallegos

Director of Sales, Major Accounts

  • (602) 454-0720
  • cgallegos@itgarizona.com
  • 2015-Present: Imagine Technology Group
    Director of Sales, Major Accts
  • 2005-2015: Arizona Office Technology
    Major Account Executive

 

Originally from California, Christy is now a loyal Arizona resident who brings with her a vast array of experience in the Technology Sales and Service Industry. Christy has the unique ability to adapt to any environment, thus allowing people around her to feel a sense of comfort and relatability. She can uncover and understand what business owners’ needs are to improve workflows, and finding ways to redistribute money in inefficiencies to reallocate back to her customers bottom line. Her positive energy and enthusiasm are never-ending and tends to rub off on not only her team, but other coworkers in the business.

She was responsible for managing a major account business plan and succeeded in expanding revenue by 30% in 2013 and 42% in 2014, resulting in being a Presidents’ Club recipient for those years, plus two others. She has demonstrated an unwavering commitment to Customer Service, adding new customers while maintaining premium service levels with existing accounts. She is also successful in retaining and expanding current accounts, while writing 40$ net new business. Christy is currently helping to build and coach new sales teams to achieve success. Her business goals include growing her sales team to 10 with an annual revenue of 15 mil+.

Christy is a dedicated wife and mother of two amazing children. She can be found attending school functions and participating in outside activities. She is the VP of Mountain Pointe Baseball Booster Board. Christy is outgoing, ambitious, intuitive and giving. She volunteers where needed and is always willing to assist others no matter what walk of life. Christy’s future goals include Sky-Diving, taking a family vacation to the Cayman Islands and living on the beach with her family.

Scott Reynolds

Executive Vice President

  • (602) 454-0720
  • sreynolds@itgarizona.com
  • 1993-2013: Arizona Office Technologies
    Sr. Vice President/CFO
  • 2013-2018: SoCal Office Technologies
    Sr. Vice President/CFO
  • 2020-2021: Sharp Business USA
    General Manager, Sharp Business Systems Southwest
  • 2021-Current: Imagine Technology Group
    Executive Vice President


Scott was born in New York but has lived in Arizona for 40 years with a short time of 6 years spent in California. He has nearly 30 years of office technology industry experience with 20 years of that being in leadership. He holds a university degree in Finance from the Arizona State University.

Throughout his long-time experience, Scott has held positions from Accounting and Finance to President and General Manager. His background in these areas support a strong connection to every aspect of the business which makes him a great fit for Imagine Technology Group. He specializes in strategic planning and business development and enjoys successfully scaling a business for growth.

Scott is a big proponent of giving back to the community and leads the business to be the same. In the past, he has held a board member position for The Boy’s and Girl’s Club. Scott has been married over 35 years to his wife Amy, has a daughter named Rachel and an Australian Shepherd named Divot. In his free time, he enjoys running, golf, all other sports as well as traveling.

Rudy Parga

CEO/Owner

  • (602) 454-0720
  • rparga@itgarizona.com

Rudy is the CEO of Imagine Technology Group. Prior to joining Imagine, Rudy was a trial attorney at a multi-state regional law firm and spent several of those years as the firm’s Managing Shareholder. For over 20 years, he handled complex business disputes, including helping businesses protect and defend their irreplaceable confidential business information – whether from internal forces or external threats such as cyber-security breaches. During his time as Managing Shareholder, Rudy’s firm expanded into different geographical markets and developed new and innovative business models to better serve its clients both domestically and internationally.

Rudy’s legal experience provides him with a unique perspective regarding the critical importance of deploying effective technology in business. Rudy excels at clearing away obstacles and developing creative business solutions. Technology in business will continue to evolve at a staggering speed, and ITG looks forward to the opportunity to become a trusted business partner with your organization.

Rudy is frequently acknowledged for his community leadership. He actively supports many nonprofit organizations, including serving on the Board of Directors for the Maricopa Community Colleges Foundation as well as past Chair of the Board. He also serves on the Executive Board for Gridiron Greats Foundation. He has also served as past Chair for Chicanos Por La Causa, and a past member of the Board of Directors for Friends of Public Radio Arizona.

Rudy has been recognized for his professional accomplishments, including numerous peer-reviewed legal directories. He is recognized as an AV Preeminent® lawyer by Martindale-Hubbell®; has been featured prominently in Southwest Super Lawyers®, including on the “Top 50 Super Lawyers List” in Arizona in 2016 and in the special Super Lawyers Corporate Counsel and Business editions. Rudy is also named in the 2009-2018 editions of Best Lawyers in America®, including in the Business edition. He was also named to the inaugural group of Arizona’s Finest Lawyers.

Rudy also has been recognized numerous times by AzBusiness Magazine and has been listed among the Top 100 Lawyers in Arizona and featured in the Managing Partners section; in 2014, Rudy was highlighted in the inaugural issue of AzBusiness Leaders and has been listed multiple times since then; and in 2013, he was named one of the 25 Most Influential Hispanic Business Leaders. In 2012, the Phoenix Business Journal named Rudy to their list of Most Admired CEOs and Top Level Executives. Rudy was also recognized as a legal visionary in the book Legal Visionaries by David Galbenski (2013).

Rudy holds a Bachelor of Arts degree in Anthropology and Political Science from Amherst College. He also holds a J.D. degree from the University of New Mexico School of Law.

Chad Schwartz

President Owner/Founder

  • (602) 454-0720
  • cschwartz@itgarizona.com.

Chad has over 22 years of experience in the Office Technology Space. He has the unique ability to relate and create relationships, providing solutions for his clients. A typical day for Chad would be supporting the sales team, and managing department leaders in the business. When his staff and customers come to him, he provides solutions that are pleasing to all. His views on the business world are professional, but also include family values. His belief is that you get out what you put into it. He works hard, is always there to help where needed and consistently shows a positive attitude. He frowns on lack of effort, lack of integrity and lack of accountability. Chad is clearly noted for his hands-on dedication with his sales team and consistently goes the extra mile to get things accomplished.

In his experience with the Office Technology/Document Management Field, Chad brings with him years of Customer Service experience along with highly skilled Sales experience. He grew his first company, Infincom, into an 8-million-dollar company within 4 years, and was featured as one of Inc5000 fastest growing companies. As Founding Partner with ITG, he guided them to another INC5000 fastest growing companies a 5-time ENX Magazine Elite Dealer of the year.

Chad currently serves on the Board of the David Johnson’s Mission 31 Foundation, volunteers at Hospice of the Valley and is involved with his children’s Sports and Dance activities.

Chad spends his off time with his family, enjoys Golfing, and someday hopes to play St. Andrews.